1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

1.1 Personal Information

• Name and contact information
• Hotel booking details
• Service preferences
• Communication history

1.2 Automatically Collected Information

• Device information and identifiers
• Usage data and analytics
• Location data (with permission)
• Cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our hospitality services
• Process your service requests and orders
• Communicate with you about your stay
• Personalize your experience
• Ensure security and prevent fraud
• Comply with legal obligations

3. Information Sharing

We may share your information in the following circumstances:

• With hotels to provide requested services
• With service providers and business partners
• For legal reasons or to protect rights
• In connection with business transfers
• With your consent

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4.1 Security Measures

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure cloud infrastructure

5. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your information
• Data portability
• Withdrawal of consent
• Object to processing

To exercise these rights, please contact us at [email protected]

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website.

10. Contact Us

If you have questions about this privacy policy, please contact us: